Refund policy

Return & Refund Policy

Last updated: July 17, 2026

At YouFormulated, we want you to feel confident in every purchase. If something isn't right, here's exactly how we handle returns, refunds, and cancellations.

Order Cancellations

You may cancel your order within 1 hours of placing it. After this window, your order is automatically sent to our fulfillment team for processing and can no longer be modified or cancelled. To request a cancellation within this window, contact us immediately at support@youformulated.com with your order number.

Returns

We accept returns on unopened, unused products within 30 days of the delivery date.

Due to the personal and hygienic nature of skincare products, we are unable to accept returns or exchanges on any product that has been opened, used, or has a broken/missing safety seal. This policy exists to protect the health and safety of all our customers.

To be eligible for a return, your item must be:
- Unopened and unused, in its original packaging
- Returned within 30 days of the delivery date
- Accompanied by your order number or proof of purchase

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (see "Damaged, Defective, or Incorrect Items" below).

How to Start a Return

Email us at support@youformulated.com with your order number and the reason for your return. We'll respond with instructions on where to send your item.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5-10 business days.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at support@youformulated.com within 7 days of delivery, along with a photo of the item and its packaging. We will provide a full replacement or refund at no cost to you, including return shipping if applicable.

Refunds

Refunds are issued to the original payment method used at checkout. Please allow 5-10 business days after approval for the refund to appear, depending on your bank or card provider's processing times.

We do not offer cash refunds or refunds to a different payment method than the one originally used.

Non-Returnable Situations

We're unable to accept returns or issue refunds for:
- Opened or used products
- Products without a valid proof of purchase
- Items returned after the 30-day window
- Products damaged due to customer misuse, rather than a manufacturing or shipping issue

Questions?

If you have any questions about our return and refund policy, reach out to us anytime at support@youformulated.com. We're happy to help.