Shipping policy

Last updated: July 17, 2026

This Shipping Policy describes how YouFormulated ("we," "us," or "our") processes and ships orders placed through youformulated.com. This policy is incorporated into and should be read alongside our Terms of Service and Privacy Policy.

Order Processing Time

All orders are processed within 2-5 business days before they ship. Order processing time is separate from shipping transit time, listed below. Orders are not processed or shipped on weekends or holidays.

Once your order is accepted, you have a limited window to make changes to your shipping address or cancel your order — see the Order Changes and Cancellations section below.

Shipping Rates and Estimated Delivery Times

Shipping rates are calculated based on your order's destination and, in some cases, its weight. Estimated delivery times below reflect transit time only, after your order has finished processing, and are not guaranteed.

United States (Domestic)

Standard Shipping — $9.00 (free on orders $70.00 and up) — 2-4 business days
Express Shipping — $18.00 — 1-3 business days

Canada

Standard Shipping — $23.00 — 3-5 business days

Europe (Belgium, Denmark, Finland, and other supported countries)

Standard Shipping — $24.00 — 3-5 business days

Other International (Australia, Czechia, New Zealand, and other supported countries)

Standard Shipping — $30.00 — 3-5 business days

We are continually expanding the countries we ship to. If your country is not listed above, please check availability at checkout or contact us at support@youformulated.com.

International Orders, Customs, and Import Fees

Orders shipped outside of the United States may be subject to customs duties, import taxes, or brokerage fees assessed by the destination country upon arrival. These fees are determined by your local customs authority, are not included in your order total or shipping cost, and are not collected or retained by YouFormulated. YouFormulated is not responsible for any customs delays.

Order Changes and Cancellations

Once an order is placed, it enters a brief hold period during which you may request a change to your shipping address or cancel the order by contacting us at support@youformulated.com. Once an order has been accepted and sent to our fulfillment team for preparation, it can no longer be edited or cancelled, so please review your order carefully before checkout.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package's progress.

Lost, Delayed, or Damaged Packages

If your order arrives damaged, or if tracking shows an unusual delay, please contact us at support@youformulated.com within 30 days of the estimated delivery date so we can assist you. While we work with reliable carriers, we are not responsible for delays caused by the carrier, customs processing, or circumstances outside of our control, including incorrect or incomplete shipping addresses provided at checkout.

Returns

Because our products are personal care items intended for topical use, we ask that you contact us at support@youformulated.com before sending any product back to us. Please do not ship a return without first reaching out, as we are unable to accept unauthorized returns.

Standard Returns (United States and most regions): eligible for return within 30 days of delivery.

EU Returns (Managed Markets): eligible for return within 14 days of delivery.

Please see our Return & Refund Policy for full eligibility details, including which products may not be eligible for return once opened.

Restricted Shipping Locations

At this time, we are unable to ship to Alaska or Hawaii. We apologize for the inconvenience and are working to expand our shipping coverage.

Contact Us

If you have any questions about this Shipping Policy, please reach out to:

YouFormulated
Email: support@youformulated.com
Address: Indiana Business Park, 14701 W. 65th Way, Suite 5, Arvada, CO 80004